Reference

The Legal Terms Behind Your tusky88 Account

One page holds every rule attached to your account: what we check before a bKash, Nagad or Rocket transfer clears, how a withdrawal is verified, and what you can ask us to change.

Account termsWallet checksData and cookiesLocal law eligibility
tusky88 The Legal Terms Behind Your tusky88 Account
DATA AND ACCESS

Your Data, Your Login, Your Records

An account means we keep a record of you: the mobile wallet number you fund from, the device you sign in on, and what you did in the lobby. We use that to run the account, to confirm the money came from you, and to meet record-keeping duties where they apply. Cookies do the small jobs — keeping you signed in, remembering your language, and flagging pages that fail on a slow connection. You can ask what we hold, ask for a correction, or ask us to close the account; removal follows once any retention period ends.

Wallet and profile records

We store the wallet number you register with, your date of birth and the payment history attached to your account. None of it is sold, and only staff handling payments or document checks open it.

Cookies and session keys

A session cookie keeps you signed in between pages, and a preference cookie remembers your language. Analytics cookies tell us which pages break on a slow mobile connection. You can clear them from your browser settings.

Login and device checks

Each sign-in asks for your password and a one-time code sent to your registered number. If a new device appears, we hold withdrawals until you confirm it was you, because that is where takeovers start.

Retention and removal requests

Transaction records stay on file for as long as local record-keeping rules require. Ask us to close the account and we stop using your data for anything else, then delete what the retention period releases.

ACCOUNT HELP DESK

Where to Send a Legal Query

Most questions never become disputes. A deposit that has not landed, a wallet name that does not match your profile, a withdrawal held for a document — write to us before you escalate anything, and pick the channel that fits. Login and wallet problems move fastest in live chat, where an agent pulls your account reference while you wait. Document checks and term disagreements need a written trail, so send those by email. Our desk works from Dhaka, which means replies reach you inside your own working day.

Team online

Live chat for login and wallet blocks

Sign-in trouble, an OTP that never arrives, a wallet transfer that shows pending — open live chat and give your account reference. The agent checks the wallet side and your profile in the same session.

Email for term disputes and documents

Send term disputes, name-mismatch documents and written complaints to our support email from the address on your profile. You get a ticket number, and the reply comes in writing so you can keep it.

Wallet reference checks

Every money query moves faster with a transaction ID. Pull the TrxID from your bKash, Nagad or Rocket message, paste it into the chat, and we trace the payment from there.

Questions You Send Us About These Terms

The same six things come up again and again, so we have answered them in plain words rather than sending you back to the clause list. If your case is different, message the desk with your account reference and we will point you to the exact term that applies.

The sign-up path is the same whether you are in Dhaka or Chattogram, but eligibility is set by the law where you live and the regions we serve.

We hold the withdrawal and ask for one document that ties the wallet to you. Send it once and the balance moves. A mismatched name is how stolen money gets cashed out.

They can change, but not quietly. Material updates appear on this page with a date before they take effect, and carrying on with your account after that date means you accept them.

Message live chat or email us from the address on your profile. We confirm it is you with a one-time code to your registered number, then send the record for the period you ask about.

One account, one holder. Use the same login on both devices. A second account opened to get around a check or a limit is closed, and the balance on it is examined.

Send the round ID from your game history to live chat or email. We compare your claim against the provider's own record for that round, then answer in writing with what the log shows.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.